ORDER PROCESSING

Most orders ship within 24–48 hours.

Orders placed after 2:00 PM (PST) on Friday ship the next Monday.

A confirmation email with the order tracking number will be sent within 48 hours.

Holiday orders ship within 24–48 hours of the next business day.

Check your tracking email for delivery updates. If an email is not received within 48 hours of your purchase, please check your junk/spam folders.

SHIPPING OPTIONS

Free Shipping

Free shipping is available on U.S. Domestic orders that meet the minimum purchase amount of $150.00. This amount may change—please check our website or checkout page for the current threshold.

Shipping Rates

Shipping rates are determined by state, shipping box weight, and shipping box size.

RETURNS & EXCHANGES

We stand behind our products with a 100% satisfaction guarantee. Not satisfied? Contact Kawell USA Customer Service to request a return or exchange within 30 days of the purchase date. If the order is shipped/delivered, the shipping cost is non refundable.

CONTACT US

Need help?

Contact Kawell USA Customer Service

Email: info@kawellusa.com

Telephone: 888-576-5237